Refund Policy
Refund policy
*Please insure your package, if you don’t choose this option please be aware we are not responsible for any lost, damaged, seized, or stolen packages.*
Cancellation Policy
Orders cancelled prior to shipping will receive a full refund minus a 5% transaction processing fee to cover the loss of our merchant charge. If we receive a cancellation request prior to shipping, we are able to adjust/swap out items as needed and refund the difference in cost or send an invoice for the balance due. Orders cannot be cancelled after shipping.
Customer Satisfaction Guaranteed
TCC, LLC upholds the highest standard of quality for all of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is manufactured and shipped in perfect condition. But, if for any reason you are not completely satisfied with your purchase, you may return any items within 14 days of receiving said items (opened or unopened), and we will gladly inspect the quality of the products upon arrival and determine if a replacement, exchange, or store credit is due. To qualify for a replacement, exchange, or store credit, requests need to be made within 14 days of receiving product.
To return or exchange an item, please follow these instructions:
Please contact us by email to receive the return instructions ray@topcolatn.com
A package without proper return authorization will not be accepted for refund.
Customer is responsible for the return shipping label to:
TopCola Cultivators
3337 Brainerd Rd, Chattanooga, TN 37411
Upon receipt of returned items, we will inspect the contents of the order to determine if a replacement, exchange, or store credit is warranted.
Refunds
Approved refunds will be processed (minus the cost of shipping, taxes, and a 5% fee for our merchant charge) and a credit will automatically be applied to your original method of payment within 7 business days.
HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?
After we receive the returned item, we will send you an email to notify you that we have received your returned item. It takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
Please contact us by email if you feel there is a problem or delay with the transaction.
If you have any questions about our products, Customer Satisfaction Guarantee, exchange, adjustment, or return policies, please contact a TopCola team member by email ray@topcolatn.com
We will review your concerns with the purchased item/s however, we make no guarantee of full refund as all sales are final. If you think there is a mistake, you may contact ray@topcolatn.com to discuss any questions you have concerning refunds and we will work together to make it right. Durіng checkout you аѕѕumе аll rеѕроnѕіbіlіtу оf thе рrоduсt and hоld TCC, LLC (www.topcolatn.com) exempt from legal rеѕроnѕіbіlіtу fоr оnе’ѕ actions. All Terms of sale, use, and conditions will be governed pursuant to the laws of Tennessee, United States of America, notwithstanding any principles of the conflicts of law. The purchaser consents upon purchase that personal jurisdiction will be governed by the State of Tennessee if any dispute between the purchaser and the company should arise at any given time. Both parties agree that any disputes arising out of these terms of sale or return policy shall be handled in the state and or federal courts in Tennessee.